General Terms and Conditions of Use
1. Ownership of the domain www.bodyocean.pt
The site www.bodyocean.pt is owned by SCOPARIA, LDA, headquartered at Rua José Avilez 1B 4ª 2750-398 Cascais – Portugal registered with the Commercial Registry of Lisbon under fiscal number 514731176.
For clarifications related to the site www.bodyocean.pt the Customer Service of BODY OCEAN by email firstname.lastname@example.org
2. Subject matter and scope
These General Terms and Conditions apply to visitors to www.bodyocean.pt as well as to any commercial transaction made through the virtual store available in the same domain.
The use of the site, as well as the purchase of products, implies the full acceptance of these General Conditions of Contract and Use by the User and the Client.
SCOPARIA Lda, hereinafter referred to as BODY OCEAN, reserves the right to change these General Terms and Conditions of Use without prior notice.
BODY OCEAN reserves the right at any time to change the information and commercial offer presented on its products, prices, commercial terms of payment and delivery.
It is expressly prohibited to use links from this site in other computer environments, regardless of the intended purpose, without prior authorization of BODY OCEAN.
Products sold on www.bodyocean.pt are in compliance with Portuguese legislation.
BODY OCEAN declines all liability in case of violation of the legislation of the country or state where the order is delivered. It is up to the Client to verify with the local authorities the conditions of importation or use of the Products that he intends to order.
4. Obligations of Customers and Users
You agree to use the site and its contents for lawful and non-prohibited purposes, not in violation of applicable law and / or may be detrimental to the legitimate rights of BODY OCEAN or any third party, and / or that may cause harm directly or indirectly.
Do not use false identities;
Provide the personal data and the correct addresses so that BODY OCEAN can process your orders properly.
BODY OCEAN rejects any responsibility for any delay or impossibility of processing the order, namely in the act of delivery, due to error or insufficiency of the data communicated by the Customer.
5.1 Information and consent
In legal terms, “personal data” means any information of any nature and regardless of its support, relating to an identified or identifiable natural person, and protection does not cover the data of legal persons.
BODY OCEAN maintains a database with the registration of its clients. The data present on this basis are solely the data provided by the data at the time of its registration, and are automatically collected and processed, according to the terms approved by the National Data Protection Commission, by BODY OCEAN, entity responsible for the corresponding file.
5.2 Purposes of the processing of personal data
The personal data that we treat through this page will only be used for the following purposes:
(a) Order processing;
(b) Communication with clients and clarification of doubts;
(c) Requests for comments on products or services purchased;
(d) Carrying out satisfaction surveys.
(e) Processing of information requests;
(f) Complaint management;
(g) Statistical analysis activities;
(h) Direct marketing communications (if you have consented to the processing of your personal data for this purpose);
(i) Preventing and combating fraud;
If you do not agree with the above conditions, BODY OCEAN will not be able to contract with the user through its website.
5.3. Assignment of personal data
In order to comply with the purpose of this website, BODY OCEAN will transfer its personal data to other entities, which will treat them, for the following purposes:
Payment management and processing activities;
Provision of contracted services.
The entities to whom BODY OCEAN will assign their personal data to treat them in the aforementioned terms will have the following nature:
Third parties related to the provision of services contracted;
Payment management and processing entities.
Delivery Service Entities
5.4 Commercial and promotional communications
One of the purposes for which we treat personal data provided by users is to send communications with information relating to commercial and promotional communications.
Whenever we make a communication of this type, it will be directed exclusively to users who have previously authorized them expressly.
In accordance with the provisions of Decree-Law no. 7/2004 of January 7, in case you wish to stop receiving commercial or promotional communications from BODY OCEAN, you can request opposition from the service by sending an e-mail to email@example.com
5.5. Exercise of rights
According to the legislation, the user may exercise at any time his rights of access, rectification, erasure, limitation, opposition and portability, by request to the email: firstname.lastname@example.org
6. Cookies Policy
The BODY OCEAN website may use “cookies” in order to provide a better service and provide a better browsing experience to all who visit our site.
7. Order fulfillment online
To make purchases through BODY OCEAN’s online store at www.bodyocean.pt it is necessary for the customer to register by filling in the available form. After registering, simply insert all the items you want to purchase into the virtual shopping basket. You should follow all the steps of the purchase so that it is completed successfully.
The validation of the purchase order implies that the Customer has taken cognizance and expressly accepts the present General Conditions of Contract and Use. The data recorded by BODY OCEAN constitute evidence of the set of transactions between BODY OCEAN and the Client.
After completing your purchase and after confirming payment, you will receive an email confirming the transaction. If the data is not correct you can immediately request its modification, or even, the cancellation of the purchase made.
In the purchase of the Products commercialized in www.bodyocean.pt BODY OCEAN admits the following modalities of payment:
BODY OCEAN authorizes its partner PAGAQUI S.A. to intermediate the payments received in the form of credit card as well as debit card.
8. Product Availability
BODY OCEAN only processes an order made by a Customer upon confirmation of its payment, and BODY OCEAN cannot guarantee the availability of the items until the beginning of said processing. At the site, the customer finds the estimated time for shipment: 3 to 7 days. At the estimated time for shipment plus the time of transport that depends on the carrier, as well as the destination of the order.
BODY OCEAN only carries out expeditions on weekdays. Therefore, neither weekends nor holidays are counted towards estimated delivery of parcels. In any case, the estimated delivery dates are indicative only.
For any reason it is not possible to pay in the virtual store and still want to buy BODY OCEAN products, please contact us by e-mail email@example.com
In case of absolute unavailability of stock of the ordered product, and since it is not possible to propose to the Customer any product of equivalent quality and price, or not having given its consent to change the order initially made, BODY OCEAN will reimburse the amounts paid by the Client, within a maximum period of 14 (fourteen) days after notice of cancellation.
Any delay in the shipment of articles, compared to the estimated dates presented, does not give the Client the right to any compensation.
9. Shipping costs
Shipping costs are free for the European Union including the United Kingdom. For other destinations email to firstname.lastname@example.org
10. Cancellations, exchanges and returns
The following terms and conditions apply only to purchases made at www.Bodyocean.com.
The Customer has the right to cancel your order at any time until delivery, with the right to reimburse all amounts paid. Upon receipt of the order by the Customer, the Customer may exercise its right of free resolution under the terms legally established and indicated below, namely, in Decree-Law no. 24/2014 of 14 February.
Failure to pay the order within 2 days after the date it was finally made implies the cancellation of the same.
According to Decree-Law no. 7/2004 of 7 January (with the changes conferred by Decree-Law no. 62/2009, of 10 March and by Law no. 46/2012, of 29 August), concerning electronic commerce, BODY OCEAN reserves the right to unilaterally cancel the order whenever there is a programming error, a malfunction of the computer system used by BODY OCEAN.
BODY OCEAN hereby informs that it may retain the refund until it has received the goods returned and after verification that they have not been used.
The Client must return the goods without undue delay and no later than 14 (fourteen) days after the date on which BODY OCEAN was informed of the free termination of the contract, provided that it is complied with if the Customer returns the goods before 14 (fourteen) days.
The Client must bear in full the costs of the return of the goods in case of exercise of the right of free termination of the contract.
In the return and exchange of articles, the Customer must respect the following conditions:
BODY OCEAN does not accept return or exchange of articles after used.
After contacting Bodyocean.pt Customer Support. and you are given the return instructions, you can send us the item properly packed, with original packaging to the following address:
SCOPARIA – BODY OCEAN
Rua José Avilez 1B 4A 2750-398 Cascais – Portugal
All items will be checked upon arrival at our service and only those that respect the return conditions will be accepted for exchange or return.
In case of return, if the Customer opts for the refund of the value, BODY OCEAN informs that:
In case of payment by credit or debit card. The refund is made by the same means of payment. In case of payment by Multibanco, or if the reimbursement by credit or debit card is not possible, BODY OCEAN requests the Client to provide an IBAN for the return to take place in a faster way.
In the event of receiving damaged items, BODY OCEAN will arrange the collection of the same in the place that indicates us, in the same area of shipment of the original order, without any charges for the Customer.
Refund will only be made after verification of the condition of the product.
11. Governing Law
All purchases made on www.Bodyocean.pt are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Conditions of Contract and Use will be submitted to the competent Portuguese Court.
In case the Client is outside of Portugal, BODY OCEAN hereby informs that any legal proceeding must be sent to the Portuguese Courts.
These General Conditions of Contract and Use were updated on January 8, 2019